Enter your log in details

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Forgotten username or ID number

By entering your card number together with your passcode on this step, and two letters from your memorable word on the next step you will be able to log in.

Once logged in you can choose a new username by clicking on the 'Your details & settings' tab at the top of the page and selecting the 'Change your security details' within 'Your security settings'.

Please enter your card number:

  • 15 digits for American Express®; or
  • 16 digits for Visa/MasterCard

Please enter your passcode, which is 6 numbers long. Your passcode cannot contain:

  • Your date of birth
  • More than 3 consecutive numbers (e.g. 123498 or 432198)
  • More than 2 repeated numbers in a row (e.g. 111874 or 128887)